Brilliant article for those of us who had any client-facing / support tasks experience in the past:

http://www.itwire.com/content/view/25082/1141/

As David Williams points out in his article, if it’s inside the computer, then it’s gotta be called “hard drive” for the regular user — and it is the cause for Microsoft Word crashing 🙂

A bit like my approach to fixing things around the house: if it ain’t working then it needs kicking 🙂